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In this episode, Skip Cohen and Chamira Young chat with Bryan Caporicci about the concept of “Experience Design,” also known as creating great experiences for your clients.

We discuss in detail:

  • The various shifts the photography industry is going through
  • The concept of having empathy for your clients, and putting yourself in their shoes
  • Shifting your focus to put the client’s experience at the center of your photography business
  • The biggest pain point on both fronts – for both photographers and their clients, as well as what we can do about it
  • Mapping out the customer experience and exploring ways we can personalize the client experience

You can find Bryan at:

SproutingPhotographer.com: You will find Bryan’s podcast, as well as his articles and calculators for photographers who want to improve their business.

 

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